Frequently Asked Questions

Everything you need to know about Ello® home essentials.

What materials are used in Ello® products?

We prioritize high-quality, sustainable materials including premium borosilicate glass, food-grade silicone, and BPA-free plastics to ensure durability and safety for your home.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for faster delivery.

Are Ello® products dishwasher and microwave safe?

Most of our glass and silicone products are dishwasher, microwave, and freezer safe. However, we recommend checking the specific care instructions on the product page or packaging for lids and accessories.

What is your return policy?

We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return it in its original condition for a full refund or exchange.

Do you offer a warranty on your products?

Yes, Ello® provides a limited lifetime warranty against manufacturer defects. This does not cover normal wear and tear or accidental breakage.

How can I track my order?

Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.